The Official Box Office

THE OFFICIAL BOX OFFICE

Welcome to The Official Box Office. 
One-click access to all official Broadway show websites and ticketing pages. 
No markups, no middleman, no hassle.

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FAQs

The Official Box Office is your hub for all things Broadway with direct access to all official ticketing and show sites, making it easy as possible to get the best seats on Broadway. We’re not a vendor, so we don’t earn commissions on ticket sales or tack on surcharges.

Basically, we’re here to give you the info you need and get you where you need to go—like your Broadway home base.

There are several ways to buy Broadway tickets, but the easiest way is typically online.

To purchase tickets, find your preferred show on our Listings page and either visit the official show site or click on the link to their ticketing platform. The show site will also have info on buying tickets over the phone or in person at the box office.

Yes! We recommend booking your tickets as soon as you decide which show you’d like to see. Visiting Broadway is a popular New York pastime, and tickets can sell out fast. Buying in advance is the best way to ensure you’ll get seats for the performance you want.

You can, but there’s no guarantee seats will be available. Of course, a spontaneous trip to whatever show has tickets can be part of the fun of visiting New York! The best method for buying same-day tickets can vary between productions, so it’s best to visit a show’s official site for more info. (Show sites can be found on our Listings page.)

Most Broadway theaters don’t accept refunds or exchanges as a rule. If you’re really in a bind, your best bet is to contact the theater box office directly.

“Curtain”—a show’s start time—depends on the production and theater. We recommend double-checking the official show site and your ticket confirmation for the correct showtime.

Evening performances usually begin at 7:00 or 8:00 PM, and matinees (afternoon performances) usually begin at 2:00 or 3:00 PM.

We suggest getting to the theater between 30 minutes to an hour before the show starts. It’ll take a bit of time for the ushers to scan your ticket and direct you to your seat, and there’s often a line for the bar and the restroom.

Policies vary from theater to theater, but certain productions require late arrivals to wait in the back for a break in the action onstage before taking their seats.

There isn’t really an official Broadway dress code. Some people choose to dress up, but it’s totally up to you. You’ll probably be most comfortable in “smart casual” attire.

Most Broadway theaters will not allow children 4 years and younger into the theater. Kids 5 years and older who can sit through an entire movie would probably have a great time at a family-friendly show.

Most theaters allow you to eat and drink concessions purchased at the venue during the performance. Outside food and beverages are usually not permitted.